Job Description
Job Description
Position is contingent upon contract award.
Contract: 12+ months
Birdi Systems, Inc. (BSI) is seeking a Systems Analyst to provide end-user IT support for customers and IT staff in the San Pedro and Wilmington areas. This position will provide hands-on technical support, troubleshoot hardware and software issues, manage help desk tickets, and assist with hardware deployment, imaging, inventory, and system configuration.
Key Responsibilities:
· Create, manage, and resolve end-user support tickets using BMC Track-It or similar ticketing systems.
· Provide first-level technical support and escalate more complex issues as needed.
· Troubleshoot and support Windows 10/11, Microsoft 365, desktop applications, hardware, and peripherals.
· Deploy, image, install, configure, and maintain computer hardware and software.
· Support users remotely using Microsoft Remote Desktop, Intune Remote Help, and related tools.
· Work with Active Directory and Microsoft Intune to support end-user devices and accounts.
· Provide IT support to POLA customers and IT staff.
· Perform physical inventory, equipment disposition, and salvage activities.
· Apply problem ownership, root-cause analysis, and effective troubleshooting to resolve technical issues.
· Perform other end-user support and IT-related duties as assigned.
Qualifications:
· 1–2 years of experience in Help Desk, Systems Analyst, IT Support Specialist, or similar roles.
· Proficiency supporting Microsoft 365, Windows 10/11, desktop applications, and computer hardware.
· Experience with computer imaging and deployment solutions.
· Experience with help desk ticketing systems such as BMC Track-It or ServiceNow.
· Working knowledge of Active Directory, Microsoft Intune, software installation/configuration, and remote-support tools.
· Strong organizational, analytical, troubleshooting, and problem-solving skills.
· Excellent customer service and verbal communication skills.
· Ability to work effectively in a fast-paced, team-oriented environment.
· A+ or Microsoft Desktop certification preferred, but not required.
Why Join BSI?
Birdi Systems, Inc. (BSI) is an award-winning systems engineering and technology services firm supporting major airports, transportation agencies, government facilities, and other critical infrastructure environments. Join a team delivering technology solutions where reliability, security, and customer service matter.
\nCompany Description
Birdi Systems, Inc. (BSI) is an award-winning, full-service systems engineering consulting and contracting firm based in Los Angeles, California. We specialize in providing technology solutions for major airports and transportation entities across the United States, with office locations in California, Colorado, Florida, and Washington, D.C.
Company Description
Birdi Systems, Inc. (BSI) is an award-winning, full-service systems engineering consulting and contracting firm based in Los Angeles, California. We specialize in providing technology solutions for major airports and transportation entities across the United States, with office locations in California, Colorado, Florida, and Washington, D.C.