Site Reliability Engineer (SRE) - W2 - USC OR GC

Job Description

Job Title: Site Reliability Engineer (SRE)

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Location: Kansas City, MO (Onsite)

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GC or USC ONLY

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Essential Job Functions

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• Deploy, configure, and manage Azure SRE Agent across production workloads to automate incident investigation, root cause analysis, and remediation workflows

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• Monitor production systems and respond to incidents in partnership with Azure SRE Agent, reviewing agent-proposed diagnoses and mitigations and approving actions per governance policy

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• Build and maintain runbooks, subagents, and agent hooks within Azure SRE Agent to automate common operational tasks and reduce manual toil

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• Connect Azure SRE Agent to observability, incident management, and source control tooling (Azure Monitor, Application Insights, Log Analytics, GitHub, PagerDuty, or similar) to enable end-to-end automated investigations

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• Define and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets for critical services, and use agent-driven insights to track and improve them

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• Establish and enforce tool permissions, hooks, and governance controls for AI agent actions to ensure safe, auditable automation with appropriate human approval gates

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• Analyze incident trends and agent-surfaced institutional knowledge to identify recurring issues and drive permanent fixes and reliability improvements

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• Participate in on-call rotation, leveraging Azure SRE Agent to accelerate triage, reduce mean time to detect/resolve (MTTD/MTTR), and minimize after-hours disruptions

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• Author and refine incident response plans, playbooks, and postmortem processes, incorporating agent-generated documentation and learnings

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• Partner with DevOps, Platform Engineering, and development teams to instrument applications and infrastructure for effective AI-driven monitoring and diagnostics

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• Continuously evaluate new Azure SRE Agent capabilities (connectors, private plugins, subagents) and pilot adoption to expand automated coverage

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• Contribute to Infrastructure as Code and automation scripts that support reliable, repeatable, and agent-manageable environments

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Experience in the following areas is required:

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• Bachelor’s degree in computer science, Information Technology, or a related field required, or equivalent professional experience

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• 5+ years of experience in Site Reliability Engineering, DevOps, or a related production operations role

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• Hands-on experience with Azure SRE Agent or comparable AI-powered incident response/observability tooling strongly preferred

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• Strong working knowledge of Azure cloud services, including AKS, App Service, Azure Functions, and Azure networking

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• Experience with observability and monitoring platforms (Azure Monitor, Application Insights, Log Analytics, or similar)

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• Practical understanding of SRE fundamentals, including SLOs/SLIs, error budgets, incident management, and blameless postmortems

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• Familiarity with CI/CD tooling such as Azure DevOps Pipelines and GitHub Actions

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• Experience with Infrastructure as Code tools such as Bicep or Terraform

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• Comfort working with AI agents and automation frameworks, including reviewing and approving AI-proposed remediations under governance controls

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• Strong scripting and automation skills (PowerShell, Bash, or Python)

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• Excellent troubleshooting skills and the ability to remain calm and methodical during production incidents

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• Strong communication skills, with the ability to document findings clearly for both technical and non-technical audiences

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• Willingness to participate in an on-call rotation.

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