Job Description
Job Description
IT Support Specialist
Location: Central New Jersey
Compensation: $85,000–$90,000
Schedule: Full-time, primarily standard business hours
Position Overview
We are seeking a hands-on IT Support Specialist to provide technical support within a fast-paced operating environment.
This role is ideal for someone who enjoys troubleshooting, solving problems independently, and supporting users across a variety of business systems and technologies. The position will provide day-to-day technical support while working closely with broader IT resources on more complex issues.
Key Responsibilities
- Provide technical support for end users across hardware, software, and connectivity issues
- Troubleshoot desktops, laptops, printers, peripherals, and business applications
- Support user accounts, access permissions, and basic system administration
- Respond to and manage support requests through a ticketing system
- Diagnose and resolve technical issues promptly and escalate when appropriate
- Assist with installation, configuration, and maintenance of computer hardware and software
- Support basic network troubleshooting, including wired and wireless connectivity
- Maintain accurate IT documentation, asset records, and equipment information
- Coordinate with vendors and external service providers as needed
- Support business-critical systems in a fast-paced environment
- Participate in occasional after-hours emergency support
- Provide limited support to other company locations as needed
Qualifications
- 3+ years of experience in IT support, desktop support, systems support, or a similar role
- Strong hardware, software, and network troubleshooting skills
- Experience supporting users in a business or operational environment
- Familiarity with user account administration and common business applications
- Experience working with help desk or ticketing systems
- Strong communication and customer service skills
- Ability to work independently and prioritize multiple issues
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered
Preferred Experience
- Microsoft 365
- Active Directory or similar user administration tools
- Network troubleshooting
- ERP or other enterprise business systems
- Manufacturing, distribution, warehouse, or other operational environment experience
- CompTIA or similar technical certifications
Compensation
$85,000–$90,000 annually, based on experience.