<h3>Job Description</h3>
Job Description
Mainframe Operator
<ul>
<li>Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.&nbsp;</li>
<li>Quickly create, escalate, triage and track customer technology related incidents.&nbsp;</li>
<li>Excellent communication skills necessary to collaborate with IT staff, customers and vendors.&nbsp;</li>
<li>Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.&nbsp;</li>
<li>Monitors mainframe control consoles, periodically checking system performance.&nbsp;</li>
<li>May assist with the review/validation of mainframe job control language.&nbsp;</li>
<li>Perform deliveries as assigned and must be able to lift 50 pounds.&nbsp;</li>
<li>The position mandates a presence onsite; there is not a work from home option.&nbsp;</li>
<li>Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.</li>
<li>Experience Level: intermediate</li>
<li>Duration: continuous</li>
<li>Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe</li>
</ul>