Desktop Support Specialist

Job Description

Senior Desktop Support Engineer Overview

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• The Senior Desktop Support Engineer will provide high-touch technical support to end users, ensuring seamless technology operations and exceptional service delivery.

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• Collaborate with the Infrastructure Director to manage and enhance the firm's IT systems and user experience.

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• Administer the helpdesk function, prioritizing and resolving incidents to minimize business disruption.

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• Manage Citrix environments, including virtual desktops and published applications, ensuring optimal performance and reliability.

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• Oversee endpoint patch management, ensuring security compliance and reducing vulnerability exposure.

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• Provide support for mobile device management, including enrollment, compliance policies, and remote device management.

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• Contribute to infrastructure projects and initiatives, collaborating with team members to achieve organizational goals.

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• Maintain clear documentation and knowledge-based articles to improve processes and workflows.

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• Support the business outside standard hours when needed, demonstrating flexibility and a customer-first mindset.

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Senior Desktop Support Engineer Key Responsibilities & Duties

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• Administer and own the helpdesk function, ensuring service levels are met and incidents resolved efficiently.

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• Deliver high-touch technical support to end users, including senior stakeholders and executives.

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• Manage Citrix environments, including virtual desktops and published applications, ensuring seamless user experiences.

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• Oversee endpoint patch management, ensuring timely updates and robust security compliance.

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• Administer the Dell Wyse thin-client estate, managing device provisioning and lifecycle.

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• Support mobile device management through Microsoft Intune, ensuring compliance and security.

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• Handle user onboarding and offboarding, ensuring timely account provisioning and equipment setup.

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• Create and maintain documentation, driving process improvements and knowledge sharing.

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• Participate in infrastructure projects, collaborating with the Infrastructure Director and team members.

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Senior Desktop Support Engineer Job Requirements

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• Bachelor of Science (BS) degree required, preferably in a related field.

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• Minimum 5-7 years of experience in virtualization, Active Directory, Windows OS, and Citrix administration.

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• Proficiency in Citrix Virtual Apps and Desktops administration and troubleshooting.

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• Strong knowledge of endpoint patch management tools and processes.

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• Experience with Microsoft 365 administration and end-user support.

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• Familiarity with mobile device management platforms, preferably Microsoft Intune.

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• Excellent documentation, process management, and problem-solving skills.

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• Ability to adapt to a fast-paced environment and manage multiple priorities effectively.

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• Financial services or hedge fund experience preferred.

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