Job Description
Job DescriptionL3 Support Tech Deskside
Location: Buffalo, WV
Onsite Flexibility: Onsite
Contract Details
- Position Type: Contract
- Contract Duration: 12 months
- Start: ASAP
- Pay Rate: $45.00 $46.00 / Hour (USD)
- Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
In this role, you will be responsible for supporting enterprise-wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This will include the R&D and evaluation of different robotics technologies and building standard process for implementation. Owning, maintaining, and providing integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connecting into existing IT infrastructure. Establishing communication between COTS products and internal systems. This role touches on architecture design, providing best practices, and in some instances being able to troubleshoot and diagnose problems with robot deployments both at the networking and infrastructure layers.
Key Responsibilities
Infrastructure Operations
- Perform Pre Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
- Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
- Support preventative maintenance for power and HVAC systems.
- Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
- Perform monthly wireless network audits to identify interference and perform remediation.
- Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
- Monitor Teams PMI chat for posted issues that may impact production.
Network, Power, and Cabling Support
- Coordinate and manage installation and break/fix of network drops and power connections.
- Support CTASKs related to approved Change Requests.
- Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
- Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
- Perform hardware comfort checks prior to asset moves, adds, or changes.
- Execute hot swap operations on mission critical equipment.
Administration & User Support
- Provide escalation support to L2 Production Support and assist with 1TS incidents.
- Support user administration and file/folder access requests.
- Perform inventory audits of IT equipment.
- Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
- Provide support for 4i services as required.
Vendor & Site Coordination
- Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
- Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
- Provide onsite presence for INCs or CTASKs requiring hands-on troubleshooting or monitoring.
Documentation & Compliance
- Create, organize, standardize, and maintain documentation for L3 processes and activities.
- Obtain review and approval from Senior Analysts for standardized work.
- Create and submit 1TS RFCs for L3-managed site activities.
Project Support
- Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
- Support system activities during planned non-production times, including plant shutdowns.
On Call Responsibilities Incident Response & Monitoring
- Serve as first point of contact (POC) for production and L2 escalations.
- Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
- Monitor 1TS for P1 P3 incidents and take appropriate action.
- Follow P1/P2 escalation procedures.
- Provide On Call support for L2 production, weekend activities, and ITS P1 P3 incidents.
On Call Responsibilities Operational Support
- Provide onsite support for CTASKs or incidents requiring hands-on troubleshooting or vendor engagement.
- Support planned non-production activities such as plant shutdowns.
Required Skills
- Strong understanding of operating systems (Windows and Linux), application software and development and support processes, and end user device support.
- Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
- Network administration.
- Familiarity with cloud computing.
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Excellent communication skills, written and verbal.
Preferred Skills
- Hands-on cloud experience.
- AMR Technologies experience (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation).
Education Requirements
- Bachelor's Degree required.
Required Experience
- Minimum 3 years of experience required.
- On-premises server administration experience Windows and Linux.
- Strong networking experience robots have high reliance on the network.
- Application-specific support basic application troubleshooting.
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-07322
#gttic #LI-GTT #LI-Onsite #gttjobs
Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015