Job Description
Job Description
IT Support Specialist
*This is a 7-month contract position
*Onsite – Local to Petersburg, VA only, please
Responsibilities
- Hardware Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training will be provided on the proprietary software suite.
- Security Compliance: Maintain the integrity of the technology environment by adhering to applicable IT security standards and organizational policies.
- Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
- Training Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and instructional videos.
- User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community.
- Quality Leadership: Support the IT Manager in achieving departmental goals while ensuring high-performance standards and clear communication.
What We're Looking For
- Technical Troubleshooting: Demonstrate natural curiosity about how things work and an ability to resolve hardware and software issues.
- Communication Skills: Translate technical terminology into helpful instructions for non-technical users.
- Organization: Maintain accurate records and keep projects and tasks on schedule.
- Adaptability: Be a team player who is willing to take on additional responsibilities as needed to keep the department running smoothly.
Skills/Knowledge/Experience:
- Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Technical Proficiency: Hands-on experience troubleshooting Windows and macOS environments and common computer hardware, including desktops and laptops.
- Instructional Technology: Familiarity with classroom technology, including projectors, smartboards, and video conferencing tools such as Zoom, Microsoft Teams, or Webex.
- Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Preferred Skills/Knowledge/Experience:
- Certifications: CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate.
- Customer Service: Background in help desk or technical support, preferably in an academic or corporate setting.
Physical Requirements
- Ability to lift and move computer equipment weighing up to 30 pounds.
- Ability to navigate classroom environments to perform installations.
- Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and perform hardware installations.
Required Skills/Knowledge/Experience:
- Hardware and Software Support – Required, 2 Years: Experience installing, diagnosing, and repairing desktops, laptops, scanners, and peripherals. Training will be provided on the proprietary software suite.
- Communication Skills – Required, 2 Years: Ability to translate technical terminology into helpful instructions for non-technical users.
- Inventory Management – Required, 2 Years: Experience tracking hardware and software assets across labs, classrooms, and mobile devices to ensure accurate records.
- Departmental Support – Required, 2 Years: Ability to support the IT Manager in achieving departmental goals while maintaining high-performance standards and clear communication.
- Mac Experience and Mobile Device Management (MDM) – Nice to Have, 2 Years: Experience with macOS environments and MDM tools such as Jamf, Kandji, or Moyle.
- macOS Provisioning and Deployment – Nice to Have, 2 Years: Proven experience provisioning, deploying, and troubleshooting macOS hardware and software.
- Certifications – Highly Desired, 2 Years: CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate.
- Physical Installation and Cabling – Required, 2 Years: Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and perform hardware installations.
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