Job Description
Location: Long Island, NY Full-Time
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About the Role
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We are a fast-growing Long Island-based Managed Services Provider (MSP) seeking a motivated Level 1/2 Help Desk Technician to join our engineering team. This is an excellent opportunity for someone who enjoys troubleshooting technology, learning new systems, and working directly with clients in a fast-paced environment.
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You will provide day-to-day technical support, perform onsite and remote troubleshooting, assist with infrastructure projects, and gain hands-on experience with modern cloud technologies. Every day brings new challenges and opportunities to expand your skillset.
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What You'll Do
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- Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
- Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
- Administer and support Microsoft 365 services, including:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Intune
- Perform basic networking tasks and troubleshooting, including:
- VLAN configuration and support
- DHCP and DNS troubleshooting
- Firewall and router diagnostics
- Wi-Fi deployment and support
- Configure and deploy new user workstations, hardware, software, and user accounts
- Document support tickets, resolutions, and client environments accurately
- Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
- Deliver professional, customer-focused service during onsite client visits
- Escalate advanced technical issues to senior engineers when appropriate
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What We're Looking For
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Required Qualifications
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- 1-3 years of Help Desk, Technical Support, or MSP experience
- Strong knowledge of Microsoft 365 administration and support
- Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
- Experience supporting Windows 10 and Windows 11 environments
- Familiarity with Active Directory and common business applications
- Ability to independently troubleshoot hardware and software issues
- Excellent communication, customer service, and problem-solving skills
- Valid driver's license and willingness to travel to local client sites
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Preferred Qualifications
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- Experience working with MSP RMM and PSA platforms
- Basic PowerShell scripting knowledge
- Familiarity with Microsoft Entra ID (Azure AD)
- Exposure to backup and disaster recovery solutions
- Experience supporting VoIP systems
- Knowledge of endpoint security and cybersecurity tools
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