Executive IT Suppoort

Job Description

Key Responsibilities:

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• Provide onsite and remote technical support to executives and senior leadership.

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• Troubleshoot Windows/Mac, laptops, desktops, Microsoft Office, Outlook, Teams, VPN, and other corporate applications.

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• Set up, configure, and maintain laptops, smartphones, tablets, and other IT equipment.

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• Support iPhone and Android devices, including data transfers and Microsoft Intune configuration.

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• Troubleshoot Wi-Fi, home networks, internet connectivity, and remote-access issues.

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• Respond quickly to urgent executive IT issues and provide a professional, customer-focused experience.

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• Create and maintain IT tickets and documentation for issues and requests.

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• Identify recurring issues and work with other IT teams to find long-term solutions.

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• Participate in an on-call rotation, including possible 24x7 support for certain C-suite executives.

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• Occasional domestic/international travel may be required.

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Requirements:

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• 5+ years of experience in Desktop, End User, or Infrastructure Support.

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• Strong troubleshooting skills across Windows, Mac, and mobile devices.

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• Experience with Microsoft Intune, Office 365, Outlook, Teams, VPN, and remote support tools.

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• Knowledge of Wi-Fi/home networking and internet connectivity.

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• C-suite/executive support experience strongly preferred.

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• Excellent communication and customer-service skills.

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• Ability to stay calm under pressure and explain technical issues in simple terms.

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