Job Description
Job Description
\n
\n
Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:
\n
o Relevant years of local in country experience: > 2-3 years
\n
o Good oral and written communication skills in local language + English
\n
o Good interpersonal skills
\n
o Industry standard skills normally expected from an onsite support technician including:
\n
- ServiceNow ticket handling
\n
- Microsoft Windows and Apple operating system – all related issues
\n
- How-to assistance of End User assigned IT devices and software
\n
- Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"
\n
- Perform basic HW support for Desktop & Laptop:
\n
• RAM upgrade
\n
• Keyboard exchange
\n
• SSD HD replacement"
\n
- Assistance on Software related issues (Standard & Non-Standard)
\n
- Microsoft Office 365 suite
\n
- Software deployment
\n
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
\n
- Smartphones & Portable Devices experiences for SIM handling and provisioning
\n
- Meeting room support (Audio and Video Equipment)
\n
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs
\n
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
\n
- Stock management (incoming & outgoing IT goods)