IT Systems Administrator

Job Description

IBCC is seeking a knowledgeable and customer-focused IT Systems Administrator to manage and support the organization's technology infrastructure. The IT Administrator will be responsible for maintaining hardware, software, networks, security systems, and end-user support while ensuring reliable and secure IT operations across the organization.

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The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding service to internal stakeholders.

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Key Responsibilities

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Infrastructure & Systems Administration

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• Administer and maintain servers, workstations, operating systems, and business applications.

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• Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and user accounts.

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• Monitor system performance and ensure optimal availability, reliability, and security.

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• Configure and maintain Active Directory, Group Policies, and user permissions.

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• Install, update, and troubleshoot hardware and software systems.

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Network Administration

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• Manage local and wide area networks, wireless networks, firewalls, switches, and VPN connectivity.

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• Monitor network performance and resolve connectivity issues.

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• Maintain network security protocols and documentation.

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• Coordinate with internet service providers and technology vendors as needed.

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Cybersecurity & Compliance

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• Maintain and Continuously improve cybersecurity best practices.

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• Manage endpoint protection, email security, multi-factor authentication, and access controls.

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• Monitor security alerts and respond to potential threats or incidents.

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• Manage ISO 27001 compliance audits.

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End-User Support

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• Provide technical support to employees for hardware, software, connectivity, and application issues.

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• Respond to help desk tickets and troubleshoot technical problems in a timely manner.

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• Train users on technology tools, security awareness, and system procedures.

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• Document support activities and maintain knowledge base resources.

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Data Management & Business Continuity

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• Manage system backups and disaster recovery processes.

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• Ensure data integrity, availability, and secure storage.

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• Test backup and recovery procedures regularly.

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• Support business continuity planning initiatives.

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Vendor & Asset Management

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• Manage IT inventory, licensing, warranties, and equipment lifecycle processes.

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• Evaluate and coordinate technology purchases and upgrades.

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• Work with external vendors to resolve service issues and implement new solutions.

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• Maintain accurate documentation of IT assets and configurations.

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Required Qualifications

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• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

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• 3+ years of experience in IT administration, systems administration, or technical support.

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• Experience supporting Microsoft 365 and Windows environments.

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• Strong understanding of networking concepts, TCP/IP, DNS, DHCP, VPNs, and firewall management.

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• Experience with Active Directory and identity management.

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• Knowledge of cybersecurity principles and best practices.

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• Strong troubleshooting and problem-solving skills.

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• Excellent verbal and written communication abilities.

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• Ability to manage multiple priorities and work independently.

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Preferred Qualifications

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• Microsoft certifications (e.g., Microsoft 365 Administrator, Azure Administrator).

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• Experience with virtualization technologies such as VMware or Hyper-V.

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• Familiarity with cloud platforms including Microsoft Azure.

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• Experience with backup and disaster recovery solutions.

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• Knowledge of endpoint management tools and mobile device management (MDM).

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What IBCC Offers

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• Competitive compensation and benefits package.

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• Professional development and certification opportunities.

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• Collaborative and mission-driven work environment.

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• Opportunity to contribute to strategic technology initiatives that support organizational growth.

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IBCC is an Equal Opportunity Employer and values diversity in the workplace.