Job Description
Job Description
Quality Assurance Specialist / Customer Quality Lead
Location: Joliet, IL
Industry: Electronics & Wire Harness Contract Manufacturing
Job Type: Full-Time, 1st shift
Pay: $27-$35/hr (DOE, must have a resume and experience)
About Us
PrideStaff is partnering with a premier electronics and wire harness contract manufacturer in Joliet, IL to recruit a skilled Quality Assurance Specialist. Our client is dedicated to delivering high-quality custom wire harnesses, cable assemblies, and electronic connections. Operating in a fast-paced, agile, and professional manufacturing environment, their focus on precision and reliability drives everything they build.
Position Overview
We are seeking a high-level Quality Assurance Specialist to serve as a pivotal bridge between the manufacturing floor, third-party auditors, and external customers. In this multi-faceted role, you will oversee compliance with the ISO 9001 quality management system, lead root-cause quality analysis, and act as the primary point of contact for customer quality inquiries, non-conformance reviews, and corrective action reporting.
Key Responsibilities
- Customer Quality Management: Serve as the primary quality point of contact for clients. Investigate customer feedback, lead root-cause analysis for returned material (RMA), and author formal Corrective and Preventive Action (CAPA) reports (e.g., 8D reports) to ensure long-term customer satisfaction.
- ISO 9001 System Analysis & Audit Leadership: Maintain, analyze, and continuously improve the ISO 9001 quality management system (QMS). Lead internal audit schedules, prepare documentation and processes for third-party registrar audits, and present quality performance metrics to leadership.
- Quality Data Analysis & Continuous Improvement: Aggregate and analyze defect trends, scrap rates, and first-pass yield metrics across incoming, in-process, and finished goods stages. Translate data insights into actionable continuous improvement projects on the shop floor.
- In-Process & Final Compliance Verification: Oversee visual, mechanical, and wiring verification for wire harnesses and cable assemblies to ensure absolute adherence to customer blueprints, build lists, and regulatory standards.
- Cross-Functional Team Collaboration: Partner with production managers, engineering teams, and floor technicians to standardize quality procedures, conduct first-piece sign-offs, and mentor assembly personnel on visual acceptance criteria.
Qualifications & Requirements
- Experience: 3–5+ years of quality assurance, quality engineering, or lead quality inspection experience in a manufacturing environment (wire harness, cable assembly, or electronics manufacturing experience required).
- ISO 9001 & Audit Expertise: Strong knowledge of ISO 9001 standards, with the ability to conduct internal audits and maintain QMS documentation.
- Customer-Facing Track Record: Proven experience interfacing directly with customer quality engineers and purchasing teams to resolve non-conformances, conduct formal root-cause analysis, and deliver professional CAPA submissions.
- Technical Standards & Blueprint Literacy: Familiarity with IPC/WHMA-A-620 visual acceptance standards required (certification preferred). Strong capability to read and interpret complex engineering drawings, schematics, wire lists, and bill of materials (BOMs).
- Data & Software Proficiency: Skill in tracking quality metrics, analyzing defect patterns, and managing quality records within an ERP or QMS platform.
- Professional Competencies: Exceptional written and verbal communication skills, executive presence when working with external auditors/clients, and strong analytical problem-solving abilities.
\nCompany Description
PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you!
Company Description
PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you!