IT Support Technician-Level 2

Job Description

Job Description***CANDIDATE MUST LIVE WITHIN 30-40 MINUTES FROM BRICK, NJ 08723

Jaydien Network Solutions is a Managed Service Provider (MSP) based in Brick, NJ. We serve small to medium-sized businesses that outsource their IT needs and local residential customers seeking computer repair services. Our offerings include a full range of IT support, such as computer repair, network administration, help desk support, IP phone system installation and maintenance, IP camera setup and support, and much more. We value our employees and offer competitive salaries and benefits.

We are seeking an experienced and personable Level 2 IT Helpdesk/ Computer Network Technician to join our team. The ideal candidate will have a minimum of 3 years of experience in help desk or technical support, a strong background in managing and troubleshooting IT systems, and excellent interpersonal skills to effectively engage with clients. This role involves monitoring and maintaining clients' IT infrastructure, resolving technical issues, and implementing new IT solutions. Candidates should be prepared for on-call availability one week per month to address urgent client needs outside of regular business hours.

Essential Job Functions

• Provide advanced technical support and troubleshooting for clients' IT systems and applications.
• Proactively monitor and maintain clients' IT infrastructure to ensure high availability and performance.
• Collaborate with the team to implement new IT solutions and technologies for clients.
• Document all support activities and maintain accurate records of client configurations.
• Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
• Be available for on-call hours one week per month to address urgent client needs.

Qualifications

Required Skills:

• Minimum of 3 years of experience in a help desk or technical support role.
• Strong leadership skills and the ability to work independently.
• Proficiency with MSP tools and platforms.
• Solid experience with Microsoft Windows, Active Directory, and Office 365.
• Strong understanding of networking concepts and troubleshooting.
• Excellent written and verbal communication skills.
• Excellent Organizational skills

Preferred Skills:

• Relevant certifications such as CompTIA A+, Network+, AZ-900, MS-900, AZ-104 and CCNA.
• Prior experience in a Managed Service Provider (MSP) environment.
• Solid experience scripting with PowerShell

Physical Demands of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Periods of sitting and working at a computer
• Frequent use of hands and fingers for typing, filing, and operating office equipment
• Ability to communicate effectively in person and by telephone
• Occasionally required to stand, walk, bend, reach, and lift office materials or supplies
• Ability to lift and carry up to 20 pounds as needed
• Visual ability to read documents, computer screens, and detailed information
• Ability to maintain focus and complete tasks in a fast-paced office environment

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Professional office environment with routine use of standard office equipment, including computers, telephones, printers, and copiers
• Primarily indoor, climate-controlled workspace
• Regular interaction with employees, management, clients, and visitors
• Fast-paced environment that may require managing multiple tasks and deadlines simultaneously
• Work may involve extended periods of sitting and computer use
• Standard business hours with occasional overtime or schedule flexibility as needed to meet business demands
• Collaborative team setting with independent work responsibilities
• Noise level is typically moderate and consistent with a professional office environment