Sr. IT Desktop / IT Systems Support Specialist
Job Description
Job Description
Description
Our customer is seeking IT Desktop Systems Support Specialist to provide world-class technical support and operational excellence for customers employees, remote users, executive leadership, and field-based personnel.
This role will serve as the primary onsite corporate technology resource and will be responsible for supporting Windows and macOS systems, hardware deployments, endpoint management, executive support, conference room technology, inventory management, and day-to-day end-user support requests.
The ideal candidate is highly motivated, self-directed, customer-focused, and capable of independently managing support responsibilities with minimal oversight.
This person must be able to troubleshoot technical issues effectively while maintaining a polished, professional presence when interacting with executives and senior leadership.
Top Skills Details
white glove support, Executive Support, M365, Windows, Mac, Intune, Active Directory, Hardware Deployment & Imaging, Troubleshooting, Incident Resolution, Asset Lifecycle Management, Desktop/Deskside Support, Communication Skills, Professionalism, Self-motivated
Responsibilities include:
User Support (60%)
- Provide onsite and remote support to corporate and remote employees
- Troubleshoot desktops, laptops, Macs, printers, mobile devices, Teams Rooms and peripheral equipment
- Resolve technical incidents through completion
- Escalate appropriately when necessary
- Deliver exceptional customer service
Hardware & Asset Management (15%)
- Image, deploy, configure, and refresh laptops and Macs
- Maintain inventory records
- Coordinate equipment ordering, shipping, receiving, and tracking
- Support asset recovery and lifecycle activities
Executive & White Glove Support (15%)
- Provide VIP support to executive leadership
- Support conference rooms and executive meetings
- Respond to high-visibility technical issues with urgency and professionalism
- Deliver a polished customer experience during executive interactions
Additional Initiatives (10%)
- Participate in operational projects
- Assist with after-hours support when required
- Support additional IT initiatives and team priorities
Skills
white glove support, Executive Support, M365, Windows, Mac, Intune, Active Directory, Hardware Deployment & Imaging, Troubleshooting, Incident Resolution, Asset Lifecycle Management, Desktop/Deskside Support, Communication Skills, Professionalism, Self-motivated, Accountability
Experience Level
Intermediate/senior Level
Job Type & Location
This is a Permanent position based out of Englewood, CO.
Pay and Benefits
The pay range for this position is $75000.00 - $106000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits info can be found at https://www.redrobin.com/benefits/support-center: Benefits eligibility first of the month following date of hire including medical, dental, vision, flexible spending, disability and other voluntary benefits Corporate bonus program 401(k) with Company match (must be 21 or older) Meal discounts at Red Robin restaurants Paid Time Off Paid Parental Leave Program Care for your wellbeing with our Employee Assistance Program Employee Stock Purchase Program Discounts on many products, services, and tickets Referral bonuses for bringing new members to our Team Tuition reimbursement Top Team Member awards & recognition
Workplace Type
This is a fully onsite position in Englewood,CO.
Application Deadline
This position is anticipated to close on Sep 23, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.