Helpdesk Representative At Mike Klauck Construction Company Inc.

Job Description

Job Description

Job Description:

We are looking for a dependable and customer-focused Helpdesk Representative to provide technical support and assistance to clients and team members. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to deliver clear solutions in a timely manner.

Responsibilities:

• Respond to incoming support requests via email, chat, or phone.
• Troubleshoot and resolve technical issues related to software, hardware, or system access.
• Document all support interactions, resolutions, and follow-up actions.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex issues to the appropriate department when necessary.
• Monitor and track open tickets to ensure timely resolution.
• Maintain up-to-date knowledge of company products, systems, and support procedures.
• Contribute to process improvements and assist in updating helpdesk documentation.

Qualifications:

• High school diploma or equivalent; IT-related coursework or certifications a plus.
• Proven experience in customer support or helpdesk assistance.
• Strong technical aptitude and familiarity with common operating systems and software tools.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm and professional under pressure.

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