Information Technology Support Specialist
Job Description
Technology Concierge – Contract Position
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Schedule: 40 hours per week, Monday through Friday, with occasional half-day holiday coverage
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Contract Duration: Approximately 12 months
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**Mileage Reimbursement provided**
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Position Overview
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We are seeking customer-focused **Technology Concierge professionals** to provide onsite, white-glove IT support within Baptist Health facilities.
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This position serves as a highly visible, hands-on technology resource for hospital leaders, clinicians, and staff. The Technology Concierge will troubleshoot technical issues, coordinate resolutions, support technology initiatives, and help ensure that technology-related disruptions have minimal impact on clinical and business operations.
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The ideal candidate combines strong technical troubleshooting skills with exceptional customer service and is comfortable providing face-to-face support in a fast-paced healthcare environment.
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Key Responsibilities
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- Provide onsite technical support for laptops, desktops, mobile devices, Microsoft 365, software applications, connectivity, peripherals, and user-access issues.
- Diagnose and resolve hardware, software, application, and connectivity incidents efficiently and professionally.
- Serve as a visible, boots-on-the-ground IT resource for hospital leadership, clinicians, and staff.
- Provide a high-touch, white-glove support experience to end users.
- Coordinate with technical support teams, Customer Success Managers, and other IT resources to escalate and resolve complex issues.
- Support technology deployments, upgrades, stabilization efforts, and operational-readiness initiatives.
- Track service requests, document resolutions, and communicate status updates to users.
- Build strong working relationships with clinical, administrative, and operational teams.
- Educate users on technology tools, digital services, and best practices.
- Identify recurring technology issues and communicate trends or concerns to the appropriate support teams.
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Required Qualifications
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- Previous experience in desktop support, IT support, help desk, field support, or a similar technical support environment.
- Strong troubleshooting and problem-solving abilities.
- Working knowledge of Windows operating systems, Microsoft 365, mobile devices, and common enterprise applications.
- Strong interpersonal, communication, and customer-service skills.
- Ability to provide professional face-to-face support to executives, clinicians, and staff.
- Ability to work independently, prioritize multiple requests, and operate effectively in a fast-paced environment.
- Professional demeanor and strong relationship-building skills.
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Preferred Qualifications
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- CompTIA A+, Microsoft, or similar technical certification.
- Previous experience supporting healthcare, hospital, or clinical environments.
- Experience providing executive-level or white-glove IT support.
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