CRM Administrator

Job Description

6 months contract to hire

\n

\n

Responsibilities

\n

\n

\n
• Support the day-to-day administration of the organization’s CRM tools, including user access, license management, data quality monitoring, and basic troubleshooting

\n

• Develop and maintain recurring and ad hoc reports, preparing data in Excel, PowerPoint, and other formats for internal stakeholders

\n

• Assist with creating and updating dashboards and reporting tools

\n

• Help maintain pipeline data accuracy by identifying and resolving data quality issues in coordination with staff across the organization

\n

• Support opportunity tracking activities, including coordinating with opportunity owners to ensure CRM records are complete and accurate

\n

• Provide user support and training for Salesforce and other CRM systems, including assisting with training sessions and maintaining user guides, FAQs, and other reference materials

\n

• Partner with internal teams such as IT, Contracts, and Accounting to help resolve system issues and support cross-functional initiatives

\n

• Assist with documenting and implementing improvements to CRM processes and workflows

\n

• Provide general support to the Corporate Growth team, including research, compliance documentation, meeting coordination, and other administrative or operational tasks as needed

\n

\n

\n

Qualifications

\n

\n
• Bachelor's degree required

\n

• 1-2 years of experience in CRM administration, business operations, sales operations, reporting, business development support, or a related field

\n

• Analytical mindset with the ability to gather, organize, and interpret data to support business decisions

\n

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint

\n

• Familiarity with Salesforce or another CRM platform preferred

\n

• Interest in learning CRM administration, reporting tools, and business development processes

\n

• Exposure to Federal government contracting, business development, or professional services environments is a plus but not required

\n