Job Description
Job Description
**No C2C option for this role**
Only candidates in the Pittsburgh are will be considered
We are seeking a Database Administrator / ERP Administrator to support and maintain our enterprise resource planning (ERP) environment. This role will be responsible for managing ERP-related support requests, troubleshooting system issues, coordinating escalations, and ensuring the overall stability and performance of the ERP platform. Experience with Munis is strongly preferred; however, candidates with administration experience supporting other ERP systems will also be considered.
The ideal candidate is a proactive problem-solver with strong technical and analytical skills who can effectively support end users, manage system issues, and collaborate with internal stakeholders to improve business processes.
Key Responsibilities
- Serve as the primary point of contact for ERP-related support tickets and user requests.
- Review, troubleshoot, and resolve ERP system issues when possible.
- Escalate complex technical issues to appropriate vendors, support teams, or internal resources as needed.
- Monitor ERP system performance and identify opportunities for improvement.
- Collaborate with end users to understand system challenges and provide timely resolutions.
- Assist with ERP system maintenance, upgrades, testing, and implementation activities.
- Maintain documentation related to system configurations, processes, and issue resolutions.
- Support data integrity efforts and assist with reporting and data management initiatives.
- Work cross-functionally with finance, operations, human resources, and other business units to support ERP functionality.
- Participate in projects involving ERP enhancements, integrations, and process improvements.
QualificationsRequired
- Experience supporting, administering, or troubleshooting an ERP system.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with ticketing systems and end-user support.
Preferred
- Experience with Munis ERP.
- Experience supporting other ERP platforms such as Oracle, SAP, Microsoft Dynamics, Workday, Infor, JD Edwards, or similar systems.
- SQL knowledge and experience writing or troubleshooting queries.
- Understanding of database concepts, data management, and reporting.
- Experience working with ERP integrations and data imports/exports.
Technical Skills
- ERP Administration and Support
- Ticket Management and Issue Resolution
- System Troubleshooting
- Database Fundamentals
- SQL (Preferred but Not Required)
- Data Analysis and Reporting
- Process Documentation
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