IT Support Specialist - Deskside & End-User Computing (EUC)

Job Description

Job Description

We are seeking a proactive and technically skilled IT Support Specialist to provide both deskside support and End-User Computing (EUC) services to our corporate users. This role is responsible for managing the full lifecycle of endpoint devices, supporting user account management, and ensuring a seamless technology experience for employees across the organization.

Key Responsibilities:

• Configure and deploy endpoints for new hires, ensuring all enterprise applications are installed via Microsoft Endpoint Configuration Manager (MECM).
• Provide deskside support for hardware and software issues, including Windows 10/11 and Microsoft 365.
• Participate in the administration of Microsoft Teams and other collaboration tools.
• Assist employees with Microsoft EntraID Multi-Factor Authentication (MFA) enrollment and provide ongoing support.
• Provision and deprovision user accounts in Active Directory and EntraID.
• Troubleshoot returned endpoints to determine if they require warranty repair or should be recycled.
• Manage incoming deliveries of IT assets and prepare for deployment or reuse.
• Set up new workspaces, including mounting dual monitors and managing cable routing.
• Support mobile device management (iPhones, iPads, Windows devices) using Microsoft Intune.
• Handle escalated technical support cases from the help desk, ensuring timely resolution and adherence to SLAs.
• Provide expert 2nd level support for corporate employees, including C-Suite executives.

Interested candidates should contact Sally Lander at sally.lander@roberthalf.(com) or 612.249.0254.

• 3+ years of recent experience in as an EUC/Desktop Support Analyst
• Proficiency with Windows 11, Microsoft Office Suite/Office 365.
• Experience with Microsoft Entra ID MFA administration or enrollment.
• Strong knowledge of AD and Entra ID user and computer account management.
• Experience with MECM for imaging and software deployment.
• Solid troubleshooting skills from a client perspective, including endpoint and peripheral issues.
• Experience supporting mobile and remote users in a hybrid work environment.
• Experience with Microsoft Teams administration.
• Experience with Microsoft Intune for managing Windows and iOS devices is a plus.