Job Description
Job Description :
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Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
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• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
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• Assists in instructing customers in the operation and maintenance of systems/equipment.
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• Acts as a liaison with customers on administrative and technical matters for assigned projects.
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• Performs analyses and prepares reports on system problem trends and issues.
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• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
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• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
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• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
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• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
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• Assists in the design of basic technical programs for projects or enhancements to existing programs.
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Basic Qualifications
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• High school diploma or G.E.D.
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• Two or more years of field support experience
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• Experience working with the company's hardware, software and equipment products
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• Experience working with customer technology and support requirements
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• Experience working with process and/or system design concepts
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• Experience working with appropriate programming languages, operating systems and software
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• Experience working with engineering principles and practices
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Other Qualifications
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• Interpersonal skills to work with customers and other unit personnel
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• Analytical and problem solving skills
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• Communication skills
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• Time management and organizational skills
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• Ability to resolve non-complex hardware and equipment problems
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• Willingness to travel
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Work Environment
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• Office environment