Job Description
Job Description
We are looking for a dedicated Help Desk Analyst I to join our client's team in the greater New Orleans area. In this role, you will provide technical assistance to clients through desktop and remote support, ensuring smooth operations across various systems. This is a long-term contract position with an initial part-time schedule that may expand to a more consistent schedule based on performance and business needs.
Responsibilities:
• Respond to technical inquiries and resolve issues through remote ticketing systems.
• Provide desktop support to end-users, troubleshooting hardware and software problems.
• Assist with basic networking tasks, including diagnosing and resolving connectivity issues.
• Deliver remote assistance to clients nationwide, ensuring timely and effective problem resolution.
• Manage and prioritize service desk tickets to address client requests efficiently.
• Collaborate with team members to support Windows Server systems and related technologies.
• Maintain accurate records of support activities and document resolutions for future reference.
• Communicate technical solutions clearly to clients with varying levels of technical expertise.
• Identify and escalate complex issues to higher-level support teams when necessar
• At least 1 year of experience in a help desk or technical support role.
• Proficiency in troubleshooting common technical issues on Microsoft Windows systems.
• Familiarity with remote assistance tools and service desk ticketing systems.
• Basic understanding of networking concepts and ability to resolve connectivity problems.
• Strong communication skills to explain technical solutions to non-technical users.
• Ability to work both independently and collaboratively in a hybrid work environment.
• Knowledge of Windows Server systems and ability to perform basic maintenance tasks.
• Excellent organizational skills to manage multiple support requests effectively.