<h3>Job Description</h3>
Job Description
Insight Global is looking for a Desktop Support Technician for one of clients located in Richmond, VA. Details listed below
 
Responsibilities:
<ul>
<li>Provide Tier 1 technical support for desktops, laptops and mobile devices</li>
<li>Diagnose and resolve hardware, software, and network issues in a timely manner</li>
<li>Install, configure, and maintain operating systems (Windows) and standard business applications</li>
<li>Manage user accounts, permissions, and access in Active Directory and related systems</li>
<li>Support onboarding and offboarding processes, including equipment setup and account provisioning</li>
<li>Document issues, resolutions, and processes in the ticketing system(ServiceDesk)</li>
<li>Collaborate with other team members to escalate and resolve complex issues</li>
<li>Perform routine maintenance, updates, and system checks</li>
<li>Assist with IT projects such as system upgrades, deployments, and migrations</li>
</ul>
 
Qualifications:
<ul>
<li>1-2 years of experience in desktop support or a similar IT role</li>
<li>Strong knowledge of Windows operating systems</li>
<li>Experience with Active Directory, Office 365, and basic networking concepts</li>
<li>Familiarity with ticketing systems(ServiceDesk preferred)</li>
<li>Solid troubleshooting and problem-solving skills</li>
<li>Excellent communication and customer service abilities</li>
</ul>