Job Description
Job Description
Job Title – IT Test Engineer / Technician
Location – USFC Distribution Center, Whitsett NC 27377
Contract – 24 + Months (Temp to Hire)
Pay Rate – $20 - $ 24/ hr on W2
Shift: Evening Shift: Monday - Friday, 4pm - 1am
Weekend Shift: Friday - Sunday, 11am - 12 midnight
Job Responsibilities
- Provide hands-on IT and Test Engineering support on the manufacturing floor.
- Troubleshoot hardware, software, Windows, networking, printing, and production/test-system issues.
- Install, configure, maintain, and support desktops, laptops, workstations, test stations, scanners, printers, and other peripherals.
- Support Windows 11 systems, software installations, drivers, updates, PC imaging, and system deployments.
- Troubleshoot connectivity issues involving production equipment, test systems, servers, and network resources.
- Respond promptly to production-critical issues to minimize downtime.
- Collaborate with IT and Test Engineering teams on escalated issues and root-cause analysis.
- Maintain accurate IT asset records, support documentation, and troubleshooting procedures.
- Assist with system upgrades, hardware replacements, equipment installations, and production-floor projects.
- Follow IT security, change-management, and configuration-management procedures.
- Provide timely updates to production teams and ensure issues are resolved or properly escalated.
Required Technical Skills
- Hands-on experience troubleshooting desktops, laptops, workstations, monitors, docking stations, barcode scanners, and printers.
- Strong working knowledge of Windows 10/11 troubleshooting and administration.
- Familiarity with Task Manager, Device Manager, Event Viewer, Services, PowerShell, Command Prompt, and Task Scheduler.
- Basic networking knowledge, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, VPN, and network printers.
- Experience with PC imaging, Windows installation, drivers, BIOS/UEFI, and system deployment.
- Ability to troubleshoot hardware failures, application issues, connectivity problems, and system performance.
- Familiarity with IT ticketing systems, remote-support tools, and hardware diagnostic utilities.
- Basic PowerShell or Batch scripting experience is a plus.
- Strong troubleshooting, documentation, communication, and customer-service skills.
Basic Qualifications
- Associate degree in IT, Computer Science, Electronics, Engineering Technology, or equivalent experience.
- 1–3+ years of experience in IT support, desktop support, technical support, or manufacturing IT.
- Demonstrated experience supporting Windows-based systems and PC hardware.
- Basic understanding of networking and IT support processes.
- Ability to work independently and manage multiple priorities in a fast-paced production environment.