EDI AMS Service Delivery Manager/EDI AMS/Application Support & EDI Operations Manager AMS Delivery M

Job Description

Job: EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager

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AMS Delivery Manager – Supply Chain & Finance Applications/

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EDI Support and Service Governance Manager

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Location: Berkeley Heights, NJ (Onsite)

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Type: Full-Time- Long term

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Key Responsibilities

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• Own end-to-end AMS service delivery for Supply Chain, Finance, and EDI application portfolios.

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• Ensure SLA/KPI compliance and lead service governance activities.

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• Manage major incidents, stakeholder communications, RCA, and problem management.

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• Oversee change management, releases, and CAB participation.

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• Drive service reporting, dashboards, operational reviews, and continuous improvement initiatives.

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• Manage distributed AMS support teams, vendors, and customer escalations.

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• Lead automation, knowledge management, shift-left strategies, and AI-driven support enhancements.

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Required Experience

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• 10+ years of IT experience.

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• 5+ years managing AMS/Application Support engagements.

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• Strong experience in EDI operations and integrations.

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• Experience supporting Supply Chain and Finance applications.

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• Experience leading globally distributed support teams.

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Ideal Candidate

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Senior AMS/Application Support Manager with strong expertise in EDI Support, Supply Chain & Finance Applications, Incident/Problem Management, Service Delivery Governance, Stakeholder Management, and Team/Vendor Leadership