Job Description
1. Core Technical Capabilities & Responsibilities
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Script Execution & Control:
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Execute pre-approved SQL scripts provided by the Client for data query and maintenance operations.
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Execute pre-approved Python scripts provided by the Client.
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Strict Code Compliance: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and oversight from Client engineering.
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API Testing & Execution:
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Execute API calls via web browser and/or Postman testing environments.
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Basic Troubleshooting:
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Diagnose, triage, and resolve basic software, network, and hardware incidents on the shop floor.
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3.1 Required Technical Competencies
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Industrial Protocols: Functional understanding of standard industrial communication interfaces (Ethernet, RS-232, USB).
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Hardware & Data Acquisition: Basic working knowledge of data acquisition (DAQ) systems, sensor instrumentation, and National Instruments (NI) cDAQ hardware.
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Application Debugging: Fundamental ability to assist with basic LabVIEW environment debugging.
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MES Foundations: Familiarity with core Manufacturing Execution System (MES) concepts and shop-floor data workflows.
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3.2 Preferred Qualifications
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SCADA / Control Systems: Direct experience or familiarity with the Inductive Automation Ignition platform.
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Domain Experience: Prior technical support experience within a discrete manufacturing or factory automated production environment.
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Inputs Provided by the Customer to Achieve the Scope:
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SLA Response Time Attainment: The percentage of off-shift support requests acknowledged and triaged within the agreed-upon SLA timeframe (Target: ≥98%).
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First-Contact Resolution (FCR) Rate: The percentage of shop-floor incidents and basic software/hardware issues resolved off-shift without requiring escalation to client engineering (Target: ≥80%).
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Script & API Execution Accuracy: The percentage of pre-approved SQL scripts, Python scripts, and Postman API calls executed correctly on the first attempt without manual execution errors (Target: ≥99%).
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Customer Specific Standards/Work Instructions to be followed:
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Zero Unauthorized Code: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and direct oversight from Client engineering.
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Pre-Approved Script Execution: Only pre-approved SQL scripts provided by the Client may be executed for data query and maintenance operations.
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Pre-Approved Python Workflows: Only pre-approved Python scripts supplied by the Client are authorized for execution.
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API Testing Environments: API call executions must be conducted exclusively via web browser or Postman testing environments following Client-defined protocols.
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SLA & Response Compliance: Support personnel must maintain active availability during off-shift hours (2nd Shift, 3rd Shift, and Weekends) and comply with agreed-upon
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Please list any additional Job Specifications:
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Second Shift hours will be from 3:00PM until 11:30PM