Job Description
Job Description
Role : Deskside Support
Location: Wilmington, DE
Site Address: 125 West St, Wilmington, DE, 19801
Duration: Long Term – 1 Year
BGV: Mandatory
Drug Test: Mandatory
Language Proficiency – English
Roles & Responsibilities :-
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Perform break–fix support, desk-side assistance, IMACD activities, data migration, device refreshes, and other technical tasks.
- Execute onsite updates, configuration changes, and software installations.
- Provide hands-on technical assistance and support to end users.
- Identify potential issues that may affect end-user experience and take proactive measures to resolve or prevent them.
- Manage assigned tickets and ensure timely resolution and closure within defined SLAs, providing regular updates to end users as required.
- Coordinate with external vendors for hardware provisioning, warranty repairs, and replacements.
- Support end-user activities related to security controls, compliance checks, access reviews, and facility inspections.
- Collaborate with Level 3 support teams and project groups for service enhancements, maintenance activities, and upgrades.
- Provide IT support for on-site and off-site events or meetings, including setup, coordination with venue IT/AV teams, and standby support.
- Assist in disaster recovery activities and provide immediate response support during emergencies at local sites.
- Participate in on-call support on a rotational basis, including outside normal business hours when required.
- Provide hands-and-feet support for network, data, and voice infrastructure.
Thanks & Regards
Lokesh Nagavamsapu
US IT Recruiter
SRI Tech Solutions