Restaurant Facilities Systems Service Engineer

Job Description

Job DescriptionPower the guest experience behind every Chick-fil-A meal

When a kitchen hums, guests get their meals hot and on time. As a Restaurant Facilities Systems Service Engineer at Colliers, you’ll be the specialist who keeps that promise by maintaining and repairing the equipment that matters most — from hot-side cooking lines to sealed refrigeration and base-building HVAC. You’ll operate independently across your local market with access to deep technical support, OEM training, and a responsive logistics network.

How you’ll make a difference

Picture this: a breakfast rush is underway, a Henny Penny fryer throws an error, and a walk-in’s temp is creeping up. You arrive, collaborate with the Chick-fil-A Technical Assistance Team, confer with the manufacturer for parts verification, and complete the repair with precision. By afternoon, you’re executing preventative maintenance on Lennox rooftop units and documenting each step so the Operator has a clear service history.

Core responsibilities

• Diagnose, troubleshoot, repair, install, and remove commercial kitchen and HVAC/R equipment
• Service hot-side cooking equipment, sealed-system refrigeration, specialty foodservice equipment, and base-building HVAC
• Respond within defined SLAs; support on-call emergencies outside standard hours
• Communicate with manufacturers for diagnostic guidance and part identification; install parts accurately and professionally
• Consult onsite with the Chick-fil-A Technical Assistance Team
• Complete precise documentation: work orders, time reporting, receipts, and truck stock inventory
• Maintain an orderly service vehicle, tools, and parts; meet productivity and safety standards
• Engage productively with equipment partners, suppliers, and vendors; pursue continuous OEM training and certifications

Qualifications

• Technical trade school training and/or relevant hands-on experience; minimum 5+ years related trade experience (or equivalent)
• Demonstrated capability in one or more areas: sealed refrigeration/HVAC, electrical, mechanical, process controls, hot-side equipment and/or mechanical power transmission
• Experience servicing kitchen equipment, facilities, or construction systems
• EPA Universal Certification
• Valid state driver’s license and insurance; safe driving record (MVR required); able to safely operate company vehicles
• Mechanical aptitude; reads diagrams/schematics; strong troubleshooting mindset
• Proficient with Microsoft Word, Excel, and mobile service applications
• Excellent written and verbal communication; self-starter; positive, service-driven approach

Travel and working conditions

• 100% travel within a defined local market
• Limited overnight travel, primarily for onboarding and training

Physical requirements

• Extended work during emergencies/priority situations (including overtime)
• Lift/carry/push/pull up to 50 lbs
• Climb ladders and stairs up to two stories (with ladder safety training)
• Frequent bending, twisting, kneeling, crouching, crawling
• Extended standing/walking on even and uneven surfaces
• Frequent use of arms, wrists, and hands to operate tools and machinery
• Indoor/outdoor work in varying weather

Equipment exposure

Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, Garland Grill.

Technology and tools

• HVAC Systems
• Refrigeration/Cooling Systems

What’s in it for you

Competitive compensation and benefits, including comprehensive health care options, paid time off, and a 401(k). Ongoing OEM training keeps your skills sharp and your career moving.

Next steps

Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies.

Equal opportunity and work authorization

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.