Job Description
Position’s Contributions to Work Group:
\n
- As a LAN Analyst for the Client Americas team, you will have the opportunity to work both independently and as part of a team on complex network projects. You will develop your professional network and leadership skills as you support a wide variety of network-related solutions. You will also utilize your technical skillset and business understanding to help solve critical business problems.
\n
- This role will collaborate with the Client LAN team and other technical teams to provide support for all Client locations across the Americas.
\n
\n
Typical task breakdown:
\n
• Diagnose, troubleshoot, and resolve LAN issues and replace defective components as needed
\n
• Respond as needed to support requests that relate to LAN development and support
\n
• Provide off-shift support for critical incidents. Team members rotate through an on-call schedule, requiring occasional off-shift and weekend support calls
\n
• Work directly, as needed, with business partners and vendors with integration of infrastructure
\n
• Design and implement processes and process improvements to aid in development and support
\n
• Follow ITSM process and documentation for all changes
\n
• Collaborate with other technical teams as needed to plan and execute changes (i.e., firewall, VPN, wireless, NAC, etc.)
\n
• Advise business partners regarding technical questions/issues in the LAN space
\n
Interaction with team:
\n
\n
Work environment:
\n
5 days in office
\n
\n
Education & Experience Required:
\n
- Years of experience: 5-7 years of progressively responsible roles in the Network Engineering space.
\n
- Degree requirement: Computer-related or engineering-related four-year degree (or equivalent work experience which then they need a minimum of 8 years of experience in this capacity)
\n
\n
Required Technical Skills
\n
(Required)
\n
• LAN implementation and support, knowledge of risk domains, tiered domains, TCP/IP fundamentals, ethernet, QoS, IP subnetting, cabling (copper & fiber), OSPF, VLAN Trunking, VLANs, and switching configuration
\n
• Functional experience with LAN operations and implementation utilizing Cisco switches and familiarity with Cisco equipment
\n
• Ability to work in a team atmosphere and collaborate with others in a positive manner
\n
\n
Other Desirable Qualifications:
\n
· Cisco Certified Network Associate (CCNA)
\n
· Experience with automation technologies and scripting
\n
· Experience with DNA Center (Catalyst Center)
\n
· Wireless knowledge and experience
\n
· Relevant work experience with medium to large companies