CSOC Classified Support Engineer

Job Description

Overview: \n

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite.

Responsibilities: \n

\n
• Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives

\n

• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met

\n

• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources

\n

• Ensure support engineers complete mandatory and job-related training

\n

• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

\n

Qualifications: \n

\n
• High School with 9+ years of IT customer support engineering experience (or commensurate experience)

\n

• 6 years experience in IT support

\n

• Holds appropriate personnel clearance levels to gain access to classified systems

\n

• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems

\n

• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies

\n

• Possesses the ability to provide comprehensive IT support for TSA staff at International locations

\n

• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

\n

• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement

\n

• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

\n

• Clearance Required: Must have an active TS/SCI

\n

Posted Salary Range: USD $100,000.00 - USD $140,000.00 /Yr.