Job Description
Job DescriptionWe are looking for a senior Systems Administrator to join our client’s team in Salt Lake City, Utah on a Contract basis. This role is suited for an experienced Tier 3 infrastructure specialist who excels at resolving high-impact technical challenges across complex environments. The position combines advanced troubleshooting, cross-functional collaboration, and technical leadership to support stable, secure, and high-performing systems.
Responsibilities:
• Tackle advanced escalations involving servers, networks, cloud services, and enterprise platforms, acting as the highest internal technical resource before external vendors are engaged.
• Provide hands-on support at client sites when critical infrastructure problems require direct intervention to restore services quickly and effectively.
• Drive timely closure of Tier 3 service requests and major incidents while maintaining strong accountability for service quality and operational outcomes.
• Guide entry-level support staff by sharing expertise, strengthening troubleshooting practices, and helping teams make appropriate escalation decisions.
• Lead post-incident investigations to identify root causes, document technical findings, and recommend preventive measures that improve long-term reliability.
• Partner with infrastructure, security, and project stakeholders to plan, deploy, and support sophisticated technology solutions across client environments.
• Monitor service performance through documentation platforms, ticketing tools, and reporting dashboards to ensure visibility into trends, response metrics, and support effectiveness.
• Participate in the on-call rotation and take ownership of urgent after-hours issues, ensuring critical incidents receive prompt and effective resolution.• 5+ years of experience in systems administration or senior infrastructure support, including Tier 3 escalation work.
• Advanced expertise with Active Directory and Microsoft Windows Server administration in enterprise environments.
• Strong hands-on experience with VMware and Microsoft Hyper-V, including clustering, high availability, and virtual infrastructure troubleshooting.
• Deep knowledge of networking concepts and components such as firewalls, routers, switching, and multi-site connectivity.
• Demonstrated background in disaster recovery planning, backup technologies, and recovery execution during critical outages.
• Practical experience with Microsoft Azure, including hybrid infrastructure, identity services, and cloud-based resource administration.
• Expert-level administration experience across Microsoft 365 Enterprise services, including Exchange Online, SharePoint, Intune, and security-related tools.
• Proven ability to perform root cause analysis, mentor technical team members, and communicate complex issues clearly to varied audiences.