Technical Project Support Specialist - Temporary - Fisher's Technology
Job Description
Job Description
About the Company
At Fisher's Technology, our mission is straightforward: to cultivate exceptional satisfaction among both our customers and our team members. This commitment has guided our organization since 1936 and has contributed to our recognition as one of the Best Places to Work for 18 consecutive years. We provide comprehensive business technology solutions, including managed IT services, cybersecurity, managed print services, workflow automation, business telephony, and physical security systems.
Fisher's Technology is proud to be part of Loffler Companies, together forming one of the nation's largest independent business technology providers, with operations spanning across the mountain west to Midwest. This partnership unites our trusted local relationships and people-centered cultures with expanded resources and additional expertise, enabling us to better serve both our employees and our clients. Learn more about Fisher's Technology and Loffler Companies Inc. by visiting our sites.
For those seeking more than employment, an organization that fosters professional growth, encourages meaningful contribution, and values a collaborative, engaged workplace culture, we invite you to connect with us.
Position Summary
Our team is seeking a qualified individual to fill our Temporary Technical Project Support Specialist opening, which has the potential to turn into a full time role on this team or within another department at the end of this project. This position will primarily be responsible for detecting, analyzing, and resolving software-related issues while minimizing the impact on customers and business operations. Managing multiple customer inquiries concurrently, while maintaining accuracy and attention to detail. The timeline for this temporary project-based role will be through the end of December 2026, with possibility to transitioning to permanent employment beginning January 2027.
Job Responsibilities:
- Handle customer and internal inquiries via phone and email, providing personalized information.
- Troubleshoot and resolve product or service issues remotely, escalating complex cases when necessary.
- Maintain detailed records of interactions and communication resolution and next steps with other departments to address customer concerns.
- Educate customers on effective product or service usage.
- Efficiently manage multiple customer inquiries, ensuring timely responses.
- Prioritize urgent cases while maintaining service quality.
- Provide accurate and up-to-date information to customers.
- Collaborate closely with colleagues from different teams (e.g., technical support, sales) to resolve complex issues.
- Share insights and best practices within the team.
- Adapt communication style to handle various customer scenarios.
Requirements:
- Exceptional customer service.
- Attention to detail and effective time management skills.
- Desire to grow skill set and grow within the organization.
- Experience with Microsoft Excel, Word, and Outlook.
- Some remote support experience preferred.
- Familiarity with using copier RUI (not required)
- Ability to explain technical concepts to non-technical users.
- Clear verbal and written communication skills.
- Familiarity with general IT concepts (hardware, software, networks).
- Adaptability in handling unexpected challenges.
Why Work for Us?
- Top Workplace
- Career Advancement
Loffler Core Values
What Defines our Culture.
- Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
- Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
- Innovation: Welcome new ideas. Work smarter. Be a visionary.
- Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
- Professionalism: Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
- Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.
Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.