<h3>Job Description</h3>
Job Description
Job Id: 66463
Service Desk Personnel
Client: TN DOT Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243
Duration: 12+ Months
Job Description:
<ul>
<li>IT Call Center Experience preferred
<ul>
<li>Able to handle call volume of up to 30 calls per day.</li>
</ul>
</li>
<li>People/Customer Service skills required</li>
<li>Printer Administration and Troubleshooting - Server Print Queue, and local Queues</li>
<li>Active Directory Management
<ul>
<li>Able to navigate Different OUs</li>
<li>Able to look up attributes</li>
<li>Able to reset password and unlock accounts.</li>
</ul>
</li>
<li>iOS Management, Support, and Deployment
<ul>
<li>Setting up new phones/Ipads</li>
<li>Resetting iTunes accounts</li>
<li>Resetting network settings</li>
<li>Backup/Restore device data</li>
</ul>
</li>
<li>Video Conferencing
<ul>
<li>Cisco WebEx</li>
<li>MS Teams</li>
<li>Cisco Presence video solutions</li>
</ul>
</li>
<li>Network troubleshooting
<ul>
<li>Internal vs external</li>
<li>VPN</li>
<li>LTE</li>
<li>Wifi</li>
</ul>
</li>
<li>Application Troubleshooting
<ul>
<li>Account permission</li>
<li>Compatibility settings</li>
<li>Browser vs installed</li>
</ul>
</li>
<li>Remote support
<ul>
<li>MSRA</li>
<li>RDP</li>
<li>TEAMs</li>
<li>Webex</li>
</ul>
</li>
<li>Hardware Deployment</li>
<li>ServiceNow
<ul>
<li>Ticket management</li>
<li>Ticket assignment</li>
</ul>
</li>
</ul>