Job Description
NO THIRD PARTIES
\n
HYBRID to CHARLOTTE
\n
3 days onsite
\n
1 year
\n
USC or GC ONLY- due to client's requirements
\n
\n
Role Overview:
\n
We are seeking an End User Computing (EUC) Engineer to provide third level (Tier 3) support for enterprise endpoint management and workplace technologies. This role focuses on SCCM/MECM and Microsoft Intune administration, advanced troubleshooting, and supporting business users who work with large, complex Excel files.
\n
\n
Responsibilities:
\n
- \n
- Provide Tier 3 support for end user computing issues, including complex desktop and application troubleshooting.
- Administer and support SCCM/MECM for software deployment, patching, imaging, and endpoint configuration.
- Administer and support Microsoft Intune for device management, policy enforcement, and application deployment.
- Troubleshoot and resolve issues involving large Excel files (performance, stability, data handling, and user experience).
- Partner with Tier 1 and Tier 2 support teams to resolve escalations and reduce recurring incidents.
- Work with IT teams to implement improvements to endpoint management, deployment processes, and end user experience.
- Create and maintain clear documentation for solutions, standard procedures, and known issues.
\n
\n
\n
\n
\n
\n
\n
\n
\n
Required Qualifications:
\n
- \n
- Hands-on experience with SCCM (Microsoft Endpoint Configuration Manager, MECM).
- Hands-on experience with Microsoft Intune.
- Demonstrated ability to support users working with large Excel files and resolve performance or usability issues.
- Experience providing third level (Tier 3) support in an enterprise environment.
- Strong troubleshooting skills across Windows endpoints, M365 apps, and common enterprise tools.
- Strong communication and interpersonal skills.
- Must be authorized to work in the US (USC or GC).
\n
\n
\n
\n
\n
\n
\n
\n