Professional Services Administrator
Job Description
Job Title: Professional Services Administrator
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The Professional Services Admin is the gatekeeper of administrative functions within the department and supports a wide range of activities, including but not limited to:
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Description of Duties
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- CRM data entry, e.g., creation of projects, assets, customers, vendors
- Coordinate invoicing activities with time entry system and accounting department
- Manage customer time block billing and setup within the time entry system
- Coordinate consultant onboarding tasks for customers
- Project scheduling support
- Staff management administrative support (e.g., leave, certifications, partner technical compliance)
- Periodic and ad hoc customer reporting (spreadsheet and query-based)
- Coordinate with accounting on Managed Services product purchasing and cost reconciliation
- Managed Services monthly true-up reporting and billing
- Managed Services contract pipeline management and creation of renewal proposals
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Access / Permissions Required:
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- CRM – create and edit records (customers/vendors/agreements/projects/assets), run queries
- QuoteWerks
- Time Entry System, Logic Monitor or Lakeside as applicable.
- Adhere to all company policies and Security Controls
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Work location :The work location of this position is both remote and in-office.
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Qualifications:
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- Bachelor/Associate degree preferred, but not required
- Candidate should have 1-3 years’ experience in an administrative role
- IT industry experience preferred, but not required
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Gotham Technology Group is an equal opportunity employer.
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