Job Description
Job Description
IT Coordinator – Charlotte, NC
Company: Alpha Innovations
Location: Charlotte, NC
Employment Type: Full-Time (40+ Hours per Week)
Work Location: On-Site
Position Overview
Alpha Innovations is seeking a skilled, dependable, and service-oriented IT Coordinator to support daily technology operations at our Charlotte, NC location. The ideal candidate will have practical experience in IT support, troubleshooting, and systems administration, along with the ability to independently resolve technical issues and deliver professional support to end users.
This position requires a proactive individual who can take ownership of technical requests, prioritize competing needs, and help maintain a reliable and efficient IT environment.
Key Responsibilities
- Provide technical support for hardware, software, operating systems, network connectivity, and peripheral devices.
- Diagnose, troubleshoot, and resolve technical issues independently, escalating complex problems when appropriate.
- Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, and associated equipment.
- Administer user accounts, access permissions, and password management within Microsoft 365 and other business applications.
- Manage incoming service requests, document troubleshooting activities, and ensure timely resolution of support tickets.
- Assist with workstation deployments, software installations, system updates, and routine IT maintenance.
- Support basic network troubleshooting, including wired and wireless connectivity, VPN access, and peripheral connectivity.
- Coordinate with internal IT teams and external vendors to resolve technical issues and support technology initiatives.
- Maintain accurate IT asset records, system documentation, and equipment inventories.
- Identify recurring technical issues and recommend improvements to support processes and system reliability.
Qualifications
- 1–3 years of hands-on experience in IT support, desktop support, helpdesk operations, or a related technical role.
- Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Experience troubleshooting computer hardware, software, printers, and network connectivity.
- Familiarity with user account administration, Active Directory, and basic networking concepts.
- Ability to independently diagnose problems, prioritize requests, and follow issues through resolution.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills with a customer-focused approach.
- Ability to work effectively with minimal supervision while collaborating with a broader IT team.
Preferred Qualifications
- Experience working with IT ticketing systems and remote support tools.
- Familiarity with Microsoft Entra ID (Azure AD), Intune, or endpoint management solutions.
- Knowledge of IT security practices, endpoint protection, and access controls.
- CompTIA A+, Network+, Microsoft certifications, or equivalent practical experience.
What We're Looking For
We are looking for an IT professional who can confidently handle day-to-day technical support responsibilities, demonstrate sound technical judgment, and provide dependable service to our clients. The successful candidate will be comfortable working independently, taking initiative, and contributing to the overall effectiveness of our IT operations.