Job Description
Job Description
Position Overview
We are seeking a customer-focused Desktop Support Technician to provide Tier I technical support for end users in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, and basic network issues, supporting desktop and mobile technologies, and delivering exceptional customer service while ensuring minimal disruption to business operations.
Key Responsibilities
- Provide Tier I technical support for hardware, software, operating system, and basic network-related issues.
- Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when appropriate.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
- Support Windows 10 and Windows 11 environments, ensuring systems remain operational and secure.
- Deliver both remote and onsite technical assistance to end users across multiple locations.
- Configure and support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Assist with user account administration, password resets, access management, and productivity tool support.
- Utilize Active Directory to create, modify, and manage user accounts, groups, and permissions.
- Support endpoint administration and troubleshooting using Microsoft Endpoint Configuration Manager (MECM/SCCM).
- Perform hardware deployments, software installations, system upgrades, and equipment replacements.
- Document incidents, service requests, resolutions, and technical procedures within the ticketing system.
- Monitor, maintain, and troubleshoot enterprise endpoints to ensure optimal performance and compliance.
- Provide professional, customer-focused communication and maintain a high level of user satisfaction.
Required Qualifications
- 2+ years of experience in a Desktop Support, Help Desk, or End User Support role.
- Hands-on experience troubleshooting Windows 10 and Windows 11 operating systems.
- Strong understanding of desktop hardware, peripherals, and mobile device support.
- Experience supporting Microsoft 365 applications and collaboration tools.
- Working knowledge of Active Directory administration.
- Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management tools.
- Familiarity with basic networking concepts, connectivity troubleshooting, and remote support tools.
- Excellent problem-solving, analytical, and organizational skills.
- Strong verbal and written communication skills with a customer-service mindset.
Preferred Qualifications
- Experience supporting enterprise environments with 100+ users.
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Exposure to ITIL-based service management processes.
- Experience with endpoint monitoring and device lifecycle management.
Technical Environment
- Windows 10/11
- Microsoft 365 (Outlook, Teams, Word, Excel)
- Active Directory
- MECM / SCCM
- Desktop & Laptop Hardware
- Printers & Scanners
- Mobile Device Support
- Remote Support Tools
- Basic Networking Technologies
Ideal Candidate: A proactive and customer-oriented IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering high-quality desktop support in a collaborative enterprise environment.
Job Type & Location
This is a Contract position based out of Boca Raton, FL.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Sep 26, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.