Job Description
Job Title: Amazon Connect Consultant
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Location: Remote
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Duration: 6+ months Contract
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Interview Process: Video
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Visa Requirements: U.S. Citizens ONLY due to legal or government contract requirement
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Responsibilities:
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Experience & Skills Requirement:
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3+ years of experience in cloud architecture and implementation
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3+ years of Amazon Connect developer experience
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Amazon Connect & Conversational AI Experience:
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- Understanding of Amazon Connect capabilities
- Contact flow/module development and deployment
- Third-party API calls, CRM, and other backend integrations
- Experience building and deploying Amazon Lex bots for voice and chat
- Natural Language Understanding (NLU) implementation
- Designing conversational flows and intents
- Bot testing and optimization
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AWS Expertise:
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- Proficiency in services such as API Gateway, Lambda, DynamoDB, and IAM
- Experience with REST APIs and web services integration
- AWS certifications preferred (e.g., Solutions Architect Associate)
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Infrastructure & Development:
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- Infrastructure as Code (IaC) experience with CloudFormation or Terraform
- Automation and scripting skills (Python)
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