IT Service Desk Specialist - On-Site (U.S. Citizen)

Job Description

Job DescriptionDescription:

NOTE: This opportunity is open to C2C or 1099 engagements (no third parties, please). The candidate MUST be a U.S. Citizen, local to the Colorado Springs CO area, and available to be on-site full-time.

Daily Responsibilities

• Maintain workstation and laptop operational baselines and cybersecurity compliance and provide desk-side and remote support to resolve software and hardware issues not resolved by the Global Service Center or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
• Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.
• Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets.
• Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
• Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.
• Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
• Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
• Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.

Requirements:

• Must of a U.S. Citizen (no dual status), as mandated by our government client.
• Must be able to complete/pass/hold a federal public trust investigation.
• This position is full-time on-site (Colorado Springs CO).
• 4+ years of demonstrated experience in the above referenced IT service desk roles/ responsibilities
• Must possess the following professional certifications: IAT II and CE (associate level).
• Excellent analytical skills, attention to detail, and strong problem-solving abilities.
• Excellent communication and collaboration skills.
• BS/BA degree in Computer Science, Information Systems, Cybersecurity or equivalent experience may be substituted for a 4-year degree.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.