Job Description
Job Description
Helpdesk Technician II
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Position Overview
We are seeking a Helpdesk Technician II to provide technical support to airport staff by troubleshooting hardware, software, and network-related issues. This role is responsible for ensuring reliable IT operations through timely resolution of incidents, deployment of end-user devices, and support of standard business applications.
Responsibilities
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Resolve user incidents and service requests in a timely and professional manner.
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Configure, deploy, and maintain end-user devices including desktops, laptops, and peripherals.
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Install, configure, and support standard airport and business applications.
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Troubleshoot hardware, software, connectivity, and system-related issues.
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Document incidents, resolutions, and support activities within the ticketing system.
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Escalate complex technical issues to higher-level support teams as needed.
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Provide excellent customer service and technical assistance to end users.
Requirements
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2–4 years of IT support or Helpdesk experience.
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Proficiency with Windows operating systems and Microsoft 365.
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Strong troubleshooting skills across hardware, software, and network environments.
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Excellent customer service and communication skills.
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Experience with ticketing systems and incident management processes.
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Ability to work onsite and support mission-critical IT operations.