Computer Systems Support Specialist

Job Description

Job DescriptionKey Responsibilities:

• Provide customer support via phone, video conferencing, and remote access tools.
• Diagnose and resolve customer hardware and software issues efficiently.
• Install system updates, and upgrades for new configurations.
• Integrate company equipment into customer networks.
• Test and debug internally developed software.
• Assist in the design and improvement of new software applications.
• Evaluate customer needs and recommend solutions to enhance product performance.
• Prepare and configure equipment for shipment to customers.
• Repair, rebuild, and diagnose returned computer systems.

Technical Requirements:

• Bachelor’s degree in Computer Science or equivalent experience.
• Strong networking knowledge and troubleshooting skills.
• Solid understanding of databases and system connectivity.
• Ability to understand and discuss software algorithms and data structures.
• Experience with OS installation (DOS through Windows 11).
• Familiarity with Apple and Android app deployment is a plus.

Additional Qualifications:

• Excellent communication and customer service skills.
• Professional demeanor and ability to represent the company effectively.
• Strong problem-solving and critical-thinking abilities.
• Mechanical aptitude and experience using small hand tools.

Physical Requirements:

• Ability to stand, squat, kneel, and bend for extended periods.
• Ability to lift 30+ lbs with assistance.

Position Details:

• Full-time, temp-to-hire position.
• Schedule: Monday through Friday, 8:00 AM – 5:00 PM.
• Benefits upon full-time hire include paid holidays, sick leave, vacation, and performance-based bonuses.