Quality Assurance Manager
Technology
Job Description
Job Description
The Quality Assurance Manager is responsible for overseeing quality assurance operations within the distribution center, ensuring compliance with food safety regulations, company standards, and customer requirements. This position provides leadership to the Quality Assurance of Cheese department while maintaining product quality, operational efficiency, and regulatory compliance.
Essential Duties and Responsibilities
- Oversee daily operations of the Cheese department across all shifts.
- Develop, implement, and maintain quality assurance policies and procedures.
- Ensure compliance with HACCP, SQF, GMP, and all applicable food safety regulations.
- Manage product inspections, quality control processes, and product release programs.
- Lead internal audits, investigations, corrective actions, and continuous improvement initiatives.
- Monitor quality performance, analyze trends, and prepare reports for management.
- Manage, train, and evaluate supervisors and departmental employees.
- Ensure sanitation, workplace safety, and operational standards are consistently maintained.
- Investigate customer complaints, product discrepancies, and quality concerns.
- Collaborate with Operations Management to improve efficiency, productivity, and quality standards.
- Maintain accurate documentation and ensure readiness for regulatory and customer audits.
- Perform additional duties as required by management.
Qualifications and Experience
- 3–5 years of experience in Quality Assurance, Food Safety, or Quality Control, preferably in food distribution or warehouse operations.
- Previous supervisory or management experience preferred.
- Strong knowledge of HACCP, SQF, GMP, and food safety regulations.
- Experience managing quality audits, inspections, and corrective actions.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office, Excel, and Warehouse Management Systems (WMS).
- Bachelor's degree in Food Science, Business, Operations Management, or a related field preferred.
- HACCP or SQF certification preferred.
Physical Demands & Work Environment
- Ability to lift up to 25 pounds.
- Ability to work in a distribution center with varying temperatures.
- Ability to stand, walk, and sit for extended periods.
- Flexibility to work different shifts based on business needs.
#Hart-1