Information Technology Help Desk Support

Job Description

Title: IT Support

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Location: Greensburg, PA

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Duration: 90 days Temp to Hire role

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Shift: M-F 8a-5p for 45 days then M/W/F 8a-5p Tues/Thurs 10a-7p

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Note: Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply.

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Job Description:

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• The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications.

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• This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices.

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• The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments.

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• Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

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• Core responsibilities account for significant portions of time and include, but are not limited to:

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• Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.

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• Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.

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• Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with Company standards and security policies.

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• Support audio/visual, conferencing, and computing needs for meetings at assigned locations.

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• Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.

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• Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.

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• Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.

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• Track and manage IT asset inventory, including spare parts and equipment stock levels.

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• Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.

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• Support change management processes and adhere to approved procedures for all technology modifications.

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• Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.

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• Perform other duties as assigned by the manager.

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RELATIONSHIPS

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Internal:

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• All internal end users (on-site and remote) across corporate offices and distribution centers

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• IT Shared Services and application support teams.

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External:

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• IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies.

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MINIMUM QUALIFICATIONS:

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• Minimum of 5 years of hands-on experience supporting enterprise IT technologies

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• Demonstrated experience with:

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• Windows desktop environments (configuration, deployment, and troubleshooting)

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• PC hardware installation, configuration, and repair

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• General troubleshooting of desktops and peripherals

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• Mobile devices (iOS, Android smartphones, tablets)

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• Microsoft Office applications

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• Ability to travel locally (approximately 5%)

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