Job Description
Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.
Responsibilities:
• Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.
• Collaborate with end users across various time zones to resolve issues and provide timely updates.
• Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.
• Utilize Active Directory for user account management and access control.
• Perform desktop imaging and software installations to meet organizational standards.
• Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.
• Maintain clear and effective communication with team members and stakeholders throughout the project.
• Document processes, configurations, and resolutions for future reference and knowledge sharing.
• Ensure compliance with company policies and procedures during all support activities.
• Deliver excellent customer service while addressing user inquiries and technical challenges.
• Proven experience providing white glove service with Windows 10 and Windows 11 upgrades, preferably in large-scale projects.
• Strong knowledge of desktop hardware and workstation support.
• Proficiency with Active Directory for managing user accounts and permissions.
• Hands-on experience with desktop imaging and software deployment.
• Excellent communication skills to facilitate collaboration across diverse user groups.
• Ability to work effectively across multiple time zones and manage priorities.
• Familiarity with troubleshooting and resolving PC-related technical issues.
• Commitment to delivering high-quality support and ensuring user satisfaction.