Job Description
Job Description
Location: El Segundo, CA (FULLY ONSITE)
3+ months contract with potential to hire
The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining and improving the users' productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users' needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Sr. IT Support Analyst also serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community.
Knowledge & Experience
- Mentoring/coaching team members.
- Working technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN
- Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office 365.
- Working technical knowledge of current network hardware, protocols, and standards including Dell servers.
- Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.
- Experience with virtualization or virtual machine such as Hyper-V or VMware
- Working technical knowledge of computer imaging tools.
- Working knowledge of MAC Mini and Macbook Pro would be TERRIFIC!
- General knowledge of IT security practices.
Education & Certification
- B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience are required.
- Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus