Job Description
Job Description
We are seeking an experienced IT Supervisor to manage a remote team responsible for technology training, application assistance, system preparedness, and end-user support. This position is well suited for a hands-on leader who understands healthcare technology, has experience delivering training, and can help maintain reliable systems, accurate data, and regulatory compliance in a fast-moving environment.
Primary Responsibilities
- Supervise, mentor, and develop a remote team of IT training and application support professionals
- Coordinate the creation, implementation, and delivery of technology and healthcare application training
- Help maintain application performance, system readiness, data quality, and compliance standards
- Collaborate with department leaders and cross-functional partners to ensure support and training initiatives meet business needs
- Develop and enhance training resources, process documentation, workflows, and support guidelines
- Track team productivity, coordinate schedules, assign responsibilities, and manage competing priorities
- Build a customer-focused support environment centered on ownership, teamwork, and ongoing improvement
- Confirm that technical support practices comply with healthcare regulations, privacy requirements, and internal policies
Minimum Qualifications
- High school diploma or equivalent with a minimum of two years of experience in IT operations
- Current HIPAA compliance training or credential
- Solid understanding of healthcare applications, IT processes, data accuracy, and effective training methods
- Experience coordinating teams, balancing priorities, and supporting employees in a remote environment
- Excellent communication, organizational, documentation, and troubleshooting abilities
- Ability to work effectively with clinical, operational, and technical stakeholders