Job Description
Job Description
Job Title: Desktop Support
Location: Oklahoma City, Oklahoma
Mode : Contract (6+ Months) – Onsite – Day
Note :- Candidate needs to go Midland, TX for first 2 weeks for training, expanses will be reimbursed.
Job responsibilities:
- Provide second-line investigation and diagnosis after Service Desk
- Resolve and close incidents and service requests as per procedures and allocated timelines
- Perform hardware repair and upgrades
- Escalate unresolved incidents and service requests within agreed timescales
- Log incident and service request details per help desk procedures
- Communicate with customer regarding incident progress
- Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
- Physical support for Network Refresh Activities
- User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
- Smart-hand support for AV rooms, network, and facilities
- e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement.
- COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
\nCompany Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.