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Technical Support Specialist

Metrix IT Solutions INC
locationHouston, TX, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

Job Description:

  • Job Responsibilities:
    • Provide technical support to clients by troubleshooting issues, diagnosing problems, and finding solutions.
    • Install, configure, and maintain hardware and software systems.
    • Assist in the implementation of new technology solutions.
    • Collaborate with other team members to ensure seamless technical support for clients.
    • Document and escalate technical issues as needed.
  • Essential Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Proven experience in technical support or IT helpdesk roles.
    • Strong knowledge of hardware, software, and networking systems.
    • Excellent problem-solving and communication skills.
  • Desired Experience:
    • Minimum of 2 years of experience in a technical support role.
    • Experience working in a fast-paced environment with a focus on customer satisfaction.
  • Salary & Benefits:
    • Minimum Salary: $65,000
    • Maximum Salary: $110,000
    • Currency: USD
    • Benefits: Competitive salary, 100% Satisfaction Guarantee, opportunity for growth and development.
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