Job Description
Job DescriptionGCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Position Description:
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure services/incidents are completed
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
- HS Diploma
- MINIMUM two (2) years of IT support experience
- Active Directory experience (Preferred)
- Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
- Active Secret clearance is required to start; TOP SECRET (Preferred)
- MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
- Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
- Competitive Compensation
- Health and Wellness benefits through Anthem Blue Cross Blue Shield
- 401k Retirement Plan
- Paid Time Off (PTO), starting at 120 hours/year
- Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
- 8-hour shift (not including meal breaks)
- Monday through Friday
Experience:
- Help desk: Minimum 1 year (Required)
License/Certification(s):
- CompTIA Security+ (Required)
Security clearance:
- Must be US citizen and suitability to obtain a government-sponsored clearance
- Active Secret clearance (Preferred)
Work Location:
- Stafford, VA: 100% onsite, In-person