Windows Technical Lead
Job Description
Role- Windows Technical Lead
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Location - Bellevue - Washington: (Onsite role )-Night Shift Only
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5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
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o Only Night shifts
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o Excellent Communication Skills ( MANDATORY)
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Soft Skills
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o Leadership - handle technically challenging and politically sensitive customer situations
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o Strong communications skills – Excellent spoken and written English communication.
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o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
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o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
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o Demonstrable troubleshooting skills
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o Cross-team collaboration
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Technical Skills
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Performance (PERF):
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o Core experience on Windows Performance
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o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
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o Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)
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o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
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o Good knowledge on User Mode & Kernel Mode in Windows Environment
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o Excellent knowledge of Registry keys in Windows Environment
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o Ability to troubleshoot No boot issues in production Environment
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o Excellent knowledge in Analyzing & Configuring Memory Dumps
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o Good knowledge on Windows Operating System Architecture
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o Should be good in troubleshooting Windows issues via CMD
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o Good knowledge on Sys Internal Tools from troubleshooting standpoint
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o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)
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o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
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o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools
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Job Description
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o Perform Troubleshooting on Windows Performance issues
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o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
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o Perform multi-tasking and handle High Volume and Complex cases
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o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
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o Do self-learning on various Performance troubleshooting topics, publish white papers
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o Utilize Communication and technical skills to attain customer satisfaction
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o Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
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o Work in Night shifts ( 6 PM login and 9 PM login )
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Mandatory Points: -
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· Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
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· Look for 7 to 10 exp in Server Administration
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· Communication round is must