Job Description
Engagement Type: Independent Contractor (1099 / B2B, as applicable)
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Work Arrangement: On-Demand, One-Time Onsite Assignments
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Location:
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- Hillsboro, New Hampshire (NH), USA
- Tinley Park, Illinois (IL), USA
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About Sharp Brains
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Sharp Brains provides technology field services and IT infrastructure support for enterprise customers. Our services include hardware installations, maintenance, break/fix support, and onsite Smart Hands assistance.
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We coordinate field technicians with remote service delivery teams to support customer technology requirements across multiple locations.
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Position Overview
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Sharp Brains is seeking qualified and reliable Field Service Technicians to support Point-of-Sale (POS) terminal installation, replacement, relocation, and troubleshooting assignments.
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Technicians will visit designated customer locations, complete assigned technical activities, coordinate with remote support teams when required, and verify equipment functionality before completing the onsite visit.
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Assignments are offered based on project requirements, technician availability, and customer approval.
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Key Responsibilities
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- Install, replace, relocate, and troubleshoot POS terminals and related equipment.
- Connect and verify POS hardware, peripherals, power supplies, Ethernet cables, and associated components.
- Perform basic hardware diagnostics and connectivity troubleshooting.
- Follow technical instructions provided by remote support or service delivery teams.
- Replace defective equipment or components when authorized by the work order.
- Conduct basic functionality checks following installation or repair.
- Provide timely status updates and communicate with the remote support team throughout the assignment.
- Capture required onsite photographs and submit work completion documentation according to project instructions.
- Follow customer site policies, safety procedures, access requirements, and professional conduct standards.
- Safely package and prepare removed equipment for return when required.
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Preferred Experience:
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- Experience with POS systems, payment terminals, retail technology, field service, or Smart Hands support.
- Hands-on experience installing and replacing hardware.
- Familiarity with cabling, connectivity checks, and basic network troubleshooting.
- Ability to work independently at customer locations while following remote technical guidance.
- Reliable transportation and the ability to arrive within the agreed service window.
- Professional communication and timely reporting.
- Ability to use a laptop or smartphone for work-order documentation and remote communication.
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Technician Tools & Equipment
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Technicians may be required to provide:
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- Laptop and smartphone with reliable internet connectivity.
- Basic field-service hand tools.
- Ethernet/LAN cables and common connectivity accessories.
- USB drive and other project-specific tools or materials, as specified in the work order.
- Additional equipment listed in the applicable assignment instructions.
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